Our Commitment to Your Satisfaction

Thank you for choosing PopCouch. We understand that sometimes, despite our best efforts, a return may be necessary. Our return policy is designed to make the process as straightforward and customer-friendly as possible.

45-Day Hassle-Free Returns

We offer a 45-day return policy from the date of delivery, ensuring you have ample time to evaluate your purchase. If for any reason you are not completely satisfied with your sofa, we're here to assist you.

Conditions for Returns:

1. The sofa must be in its original condition.
2. Original packaging is required for a return.
3. Returns must be initiated within 45 days of delivery.

How to Initiate a Return:

To initiate a return, please contact our customer support team at info@popcouch.com. Our dedicated team will guide you through the return process and provide you with the necessary instructions.

Return Shipping:

Customers are responsible for return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a reputable shipping service that provides tracking.

Inspection and Refund:

Once we receive your returned item, our team will inspect it to ensure it meets the conditions outlined in our return policy. Once approved, a refund will be processed to your original payment method.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to replace your item, please initiate a return and place a new order.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact our customer service team at info@popcouch.com immediately. We will work swiftly to resolve the issue and provide you with a replacement or refund.

Contact Us:

If you have any questions about our return policy or need assistance with the return process, please contact our customer service team at info@popcouch.com.

Thank you for choosing PopCouch. We appreciate your trust, and we are committed to ensuring your satisfaction with every purchase.